Privacy Policy

1. Introduction

BLAKFRAME LTD is committed to protecting your privacy and personal information under UK GDPR and applicable data protection regulations. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, visit our website, or interact with our platform.

We are a UK-registered limited company providing professional video production and post-production services. This policy applies to all personal data processing activities conducted by BLAKFRAME LTD, including data collected through our website, platform, email communications, and service delivery processes.

3. Information We Collect

We collect and process the following categories of personal information:

3.1 Personal Information

• Name, title, and contact information (email address, phone number)
• Company name, job title, and business address
• Communication preferences and correspondence history
• Payment information processed securely through third-party payment processors

3.2 Project-Related Information

• Project requirements, specifications, and objectives
• Content materials, footage, and creative assets provided by clients
• Feedback, revisions, and approval communications
• Project timelines, milestones, and delivery requirements

3.3 Technical Information

• Website usage data, including pages visited and time spent
• IP address, browser type, and device information
• Platform access logs and security monitoring data
• Cookies and similar tracking technologies (with consent)

3.4 Business Information

• Service agreements, contracts, and project documentation
• Billing information and payment history
• Performance metrics and project outcomes
• Client feedback and satisfaction surveys

4. How We Collect Information

We collect personal information through the following methods:

• Direct Collection: Information provided directly by clients through our website, email communications, and service agreements
• Platform Usage: Data collected through our proprietary project management and collaboration platform
• Service Delivery: Information gathered during project consultation, development, and delivery processes
• Communication: Data from email exchanges, video calls, and other communication channels
• Website Analytics: Technical data collected through website usage and analytics tools
• Third-Party Sources: Information from payment processors and other service providers (with appropriate consent)

5. Legal Basis for Processing

We process personal information under the following legal bases under UK GDPR:

5.1 Contract Performance (Article 6(1)(b))

• Processing necessary for the performance of service agreements
• Project management and service delivery activities
• Communication and collaboration for project completion
• Billing and payment processing

5.2 Legitimate Interests (Article 6(1)(f))

• Business development and client relationship management
• Website analytics and platform improvement
• Security monitoring and fraud prevention
• Professional development and service enhancement

5.3 Consent (Article 6(1)(a))

• Marketing communications and promotional materials
• Cookie usage and website tracking
• Case study development and testimonial collection
• Additional services beyond core contract requirements

5.4 Legal Obligation (Article 6(1)(c))

• Tax and accounting record keeping
• Regulatory compliance and reporting
• Legal document retention requirements

6. How We Use Your Information

We use personal information for the following purposes:

6.1 Service Delivery

• Project consultation, planning, and execution
• Content creation, editing, and post-production services
• Quality assurance and client satisfaction management
• Project communication and collaboration

6.2 Business Operations

• Client relationship management and support
• Billing, invoicing, and payment processing
• Contract management and legal compliance
• Business development and service improvement

6.3 Communication

• Project updates and status communications
• Service-related announcements and notifications
• Client support and technical assistance
• Marketing communications (with consent)

6.4 Legal and Compliance

• Regulatory compliance and reporting
• Legal document retention and archiving
• Dispute resolution and legal proceedings
• Security monitoring and fraud prevention

7. Information Sharing and Disclosure

We may share personal information with the following parties under specific circumstances:

7.1 Service Providers

• Payment processors (Paddle) for secure transaction handling
• Cloud storage providers for secure data hosting
• Communication platforms for project collaboration
• Analytics providers for website and platform optimization

7.2 Business Partners

• Freelance editors and contractors under strict confidentiality agreements
• Technology partners for platform development and maintenance
• Professional service providers (legal, accounting, consulting)

7.3 Legal Requirements

• Government authorities when required by law or regulation
• Legal proceedings and court orders
• Regulatory investigations and compliance audits
• Protection of rights, property, or safety

Data Processing Agreements: All third-party service providers are bound by appropriate data processing agreements ensuring compliance with UK GDPR and data protection standards.

8. International Data Transfers

Some of our service providers may be located outside the UK/EEA. We ensure appropriate safeguards for international transfers:

• Adequacy decisions by the UK government for specific countries
• Standard Contractual Clauses (SCCs) for transfers to third countries
• Binding Corporate Rules for multinational service providers
• Certification schemes and codes of conduct

US Transfers: For transfers to the United States, we rely on appropriate safeguards including Standard Contractual Clauses and ensure service providers maintain adequate data protection standards.

9. Data Retention

We retain personal information for the following periods:

9.1 Project Data

• Active project information: Duration of project plus 2 years
• Completed project files: 6 years for business and legal purposes
• Client communications: 3 years from last contact

9.2 Business Records

• Financial records: 7 years for tax and accounting compliance
• Contract documentation: 6 years after contract termination
• Legal correspondence: 6 years for legal protection

9.3 Marketing Data

• Consent-based marketing: Until consent is withdrawn
• Website analytics: 26 months maximum
• Cookie data: As specified in cookie policy

Deletion Rights: Upon request, we will delete personal information unless retention is required for legal, regulatory, or legitimate business purposes.

10. Data Security

We implement comprehensive security measures to protect personal information:

10.1 Technical Safeguards

• Encryption of data in transit and at rest
• Secure cloud infrastructure with regular security updates
• Access controls and authentication systems
• Regular security monitoring and vulnerability assessments

10.2 Organizational Measures

• Staff training on data protection and security
• Confidentiality agreements for all personnel
• Regular security audits and compliance reviews
• Incident response procedures and breach notification

10.3 Physical Security

• Secure office facilities with access controls
• Secure disposal of physical documents and media
• Restricted access to systems and data

11. Your Rights

Under UK GDPR, you have the following rights regarding your personal information:

11.1 Access Rights (Article 15)

• Right to obtain confirmation of processing
• Right to access your personal information
• Right to receive copies of your data

11.2 Rectification Rights (Article 16)

• Right to correct inaccurate personal information
• Right to complete incomplete information

11.3 Erasure Rights (Article 17)

• Right to request deletion of personal information
• Subject to legal and legitimate business requirements

11.4 Restriction Rights (Article 18)

• Right to restrict processing in certain circumstances
• Right to limit use of personal information

11.5 Portability Rights (Article 20)

• Right to receive data in structured format
• Right to transfer data to another service provider

11.6 Objection Rights (Article 21)

• Right to object to processing based on legitimate interests
• Right to object to direct marketing

Exercising Rights: To exercise any of these rights, please contact us at info@blakframe.com. We will respond within 30 days and may require identity verification.

12. Cookies and Tracking

Our website uses cookies and similar technologies for the following purposes:

12.1 Essential Cookies

• Website functionality and security
• User session management
• Form submission and validation

12.2 Analytics Cookies

• Website usage analysis and optimization
• Performance monitoring and improvement
• User experience enhancement

12.3 Marketing Cookies

• Advertising and promotional campaigns
• Social media integration
• Third-party tracking (with consent)

Cookie Consent: Non-essential cookies require your consent. You can manage cookie preferences through our cookie banner or browser settings.

13. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately at info@blakframe.com.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify existing clients of significant changes via email
• Post the updated policy on our website
• Obtain new consent where required by law

Continued Use: Your continued use of our services after changes to this policy constitutes acceptance of the updated terms.

15. Complaints and Contact

If you have concerns about how we handle your personal information, you can:

• Contact us directly at info@blakframe.com
• Submit a complaint to the Information Commissioner's Office (ICO)
• Seek legal advice regarding your data protection rights

15.1 Contact Information

Email: info@blakframe.com
Registered Office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
ICO Contact: ico.org.uk or 0303 123 1113

We aim to respond to all privacy-related inquiries within 48 hours during business hours (Monday-Friday, 9:00 AM - 6:00 PM GMT).